Visual WebTrack™ Implementing Internet technology to enhance customer service puts users of Visual EstiTrack™ from Henning Industrial Software on the cutting edge of customer service. The new Visual WebTrack™ is an Intelligent Web Server (IWS) that lets Visual EstiTrack™ users become infinitely more responsive to the needs of both their customers and their field sales force. The intelligent server simplifies providing job status reports over a secured web site and makes it easy for clients of Visual EstiTrack™ users to place or modify orders and releases via the Internet. Shops can quickly respond, 24 hours a day, to their customers with Visual WebTrack™, Rich Henning points out. Henning is president of Henning Industrial Software. The beauty of providing this information over the Internet is that it's available any time of the night or day, eliminating unanswered calls and phone tag – that results in improved customer service, not unlike that found in far more expensive systems," says Henning. The answers to a customer's most common questions now can be available anytime the customer has a need to know – anyplace they have access to the Internet." In addition to job status information, the password secured shop customer information server facilitates customers placing orders, modifying quantities or delivery schedules of existing orders, printing hard copies of the information received, obtaining information on sales or promotions, and reviewing their own customer-specific notes included in the shop's Visual EstiTrack™ database. "Enhancing the customer service of our users," is the goal of this newest, optional Visual EstiTrack™ capability says Henning. "Visual WebTrack™ provides a means for differentiating themselves from their competitors." At the same time, Henning points out, "a company's field sales force has the capability for checking all of their orders, just as a single customer might do."
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